At PDD Diamond Painting Kits, every kit is carefully created and packaged with attention to detail and quality. Because our kits are Limited Edition products, we only accept returns or replacements for items that arrive defective or damaged.
Returns Accepted for Defective Items OnlyWe gladly replace or refund items if:

• The canvas arrives damaged or defective
• Important kit contents are missing
• The wrong item was received
• The product arrives unusable due to a manufacturing defect

Non-Returnable ItemsWe do not accept returns, exchanges, or refunds for:

• Buyer’s remorse
• Accidental orders
• Color variations due to screen settings
• Opened or used kits
• Minor packaging wear from shipping
• Preference changes after purchase

Reporting a Defective ItemIf your order arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos showing the defect or damage

This helps us resolve the issue as quickly as possible.
Return ApprovalReturns must be approved before being sent back. Unauthorized returns may not be accepted.
Replacement or RefundOnce the defect has been verified, we will either:

• Send a replacement item (if available), or
• Issue a refund to the original payment method

Contact InformationFor all return requests or questions, please contact:
Sally Lannier/Owner
Email: [email protected]

PDD Diamond Painting Kits
Website: PDD Diamond Painting Kits
Thank you for supporting our small business and handmade creative designs!